Meet Zariyah Nelson, a student currently enrolled in our Shelter Support Worker Micro-Credential program.
The Shelter Support Worker Micro-Credential program is a free 6-month online course that gives participants hands-on experience in either family violence or homeless shelters. The goal of the micro-credential program is to help fill staffing gaps with adequately equipped staff for shelters across Manitoba to better support service users. Offered in partnership with Red River College and funded by WAGE Manitoba, this program is open to existing shelter support workers who want to upgrade their skills or prospective shelter workers who want to jump-start their career in this sector. This program has been a key support of the gender-based violence and homeless shelter sectors. Thanks to their work, survivors are able to thrive:
“Tonight, I want to share a story that highlights the lasting impact of Agape House—not just in times of crisis, but for years to come. Some time ago, a family came to us seeking safety and support. Among them was a young person who, at the time, may not have fully understood the situation but remembered the kindness, care, and sense of security they found here. Years later, now a young adult, they were given a school project that involved choosing a cause to support. Without hesitation, they chose Agape House. They remembered the shelter, the support, and the people who made a difference in their life. Wanting to give back, they turned the project into an opportunity to raise funds, donating the money to ensure others could receive the same support their family once did. This story is a testament to the impact of the work we do. The care we provide today can spark hope and generosity for years to come.
So tonight, as we gather to celebrate and support Agape House, let’s remember that every act of kindness, every contribution, and every effort we make has the power to change lives—not just for the moment, but for the future. Thank you for being part of this journey with us.”
A lightly edited Q&A with Zariyah follows.
Q: Can you tell me a little about your family and/or work background?
Zariyah: My name is Zariyah, and I’m Caribbean, White, and Indigenous. I come from a big family, which has given me a deep appreciation for different cultures and the importance of community. Work-wise, I’ve had experience in multiple industries, including retail, customer service, restaurants, childcare, and family entertainment. Each of these roles has taught me valuable skills in communication, problem-solving, and working with people from all walks of life.
Q: Why did you join the Shelter Support Worker program?
Zariyah: I joined the Shelter Support Worker program because I’ve experienced homelessness myself and have seen what others go through as well. I want to be in a position where I can help support people who are facing similar struggles. Understanding their challenges firsthand makes me even more passionate about being part of the solution.
Q: What was a memorable moment during the program for you?
Zariyah: One of the most memorable moments for me during the program has been learning from my professor, Nadine. The way she explains everything is just perfect—it’s hard to put into words because everything she teaches is so meaningful.
Q: What was your favorite part of the program?
Zariyah: So far, my favorite part of the program has been doing the research and writing papers. It gives me a chance to really dive deep into important topics and learn more about the systems in place, what works, and what needs to change.
Q: What would you say to people who are interested in working in the shelter sector?
Zariyah: To anyone interested in working in the shelter sector, I’d say you need to be open-minded and willing to truly learn about people. You can’t be judgmental—this work is more than just a job. It’s about understanding, compassion, and making a real difference in people’s lives. You also have to be ready to be the family support that some people might not have or desperately need. Many individuals experiencing homelessness don’t have a strong support system, and just knowing that someone genuinely cares can make a huge difference in their lives. It’s not just about providing resources—it’s about being there for people in a way that helps them feel seen, heard, and valued.
